Telephony & Voice Architecture
Deep dive into the low-latency audio streaming, schedule validation, and duplex SIP telephony powering AnserTech front-desk operations.
How OBI Handles Incoming Phone Calls
Acoustic Ingestion (STT)
Captures caller speech over PSTN, cellular, and SIP connections with real-time acoustic normalization and noise suppression.
Business Logic & Calendar Routing
Evaluates staff availability, verifies booking schedules, prevents double-bookings, and answers business FAQs without latency pauses.
Neural Voice Synthesis (TTS)
Synthesizes warm, reassuring spoken responses in English, Hindi, and 10 regional Indian languages with natural conversational inflection.
Engineered for Busy Front Desks
Our telephony infrastructure handles simultaneous customer phone calls with zero dropped lines. Inbound audio streams are processed in-memory with strict data isolation.
Sub-Second Streaming
Full-duplex audio pipeline eliminates awkward caller pauses.
Multilingual Cadence
Native English, Hindi, Tamil, Telugu, Marathi dialect adaptability.
Connect Direct Business Triggers
Send booking reminders, customer follow-up calls, or fetch live call transcripts using standard REST JSON payloads.
{
"to": "+919876543210",
"customer_name": "Rahul Sharma",
"appointment_date": "2026-09-17",
"appointment_time": "10:30 AM",
"business_name": "Apex Studio & Services",
"purpose": "booking_confirmation",
"language_preference": "hi-IN"
}